CTLD Developmental Program Coaching, Team-Building and Leadership Development for Bank Managers
Seldom does a bank “brand” its own unique style of management based upon certain agreed upon philosophies and behaviors. Given the wide range of management experiences, most bank managers bring a “hodge-podge” of management philosophies, skill levels and behaviors into their bank. Some effective, some not so effective.
Our “CTLD Developmental Program” is designed for the bank that recognizes that its managers are the single most critical link in the process of turning strategy into reality and stronger results.
On-line Assessment
Prior to the start of the program, all participants in the program take an on-line confidential assessment related to their behavioral and communication style. The summary report generated from the assessment will be used throughout the certification program.
Class #1 – Improving Communication and Teamwork – One-Day
The focus of this workshop is to assist mangers to identify their communication style and the style of others and to use the information to improve communication and teamwork while avoiding misinterpretation of other’s actions or behaviors.
Class #2 – Planning Employee Performance – One Half-Day
The focus of this workshop is to assist managers to do a far more effective job planning out their department’s priorities and then directing their employee’s activities to insure everyone is working on the top priorities. With increased departmental focus and clarity, productivity skyrockets and stress and fatigue are reduced.
Class #3 – Coaching Employee Performance – One Half-Day
The focus of this workshop is to assist managers to make coaching a daily, weekly, and monthly activity to improve employee performance and develop their skills. It is important managers give both positive and corrective feedback so that coaching is not seen as only punitive—but a way for employees to learn and grow.
Class #4 – Evaluating Employee Performance – One Half-Day
The focus of this workshop is to assist managers to learn how to better evaluate and rate their employees as objectively as possible. More advanced coaching training build on class #3 and provides managers with more advanced tools to encourage good performance and improve poor employee.
Class #5 – Resolving and Preventing Conflict – One Half-Day
The focus of this class is to assist managers to better understand how conflict is presently handled in the bank, what conflict actually is and how to best resolve it through healthy conflict resolution.
Additional Classes Available:
Class #6 - Leading and Dealing with Change – One Half-Day
The focus of this class is to educate every manager on the stages of reaction employees experience during cultural and organizational while arming them with the skills to move employees from resistance to acceptance to enthusiasm about the changes being made.
Class #7 – Interviewing and Selecting Top Employees – One Half-Day
The focus of this class is to help managers to better analyze the job requirements, competencies unique to the position, generate questions that gather relevant and useful information, prepare for the interview, and conduct an interview that allows you to know the candidate, and evaluate and select the “right” candidate.
Call us for more information at (858) 720-9202, or email Ray Adler at ray@btitraining.com.