For a bank to grow its capacity, it has to grow its executives and employees. BTI offers a host of solutions to address a wide range of organizational development issues including:
- Training and Developing Supervisors
- Improving Branch Sales
- Building Strong Teams
- Improving Communications
- Designing and Facilitating Bank Offsites and Board Retreats
- Enhancing Your Professional Image and Presentations
Training and Developing Supervisors
Whether first time or seasoned, your bank’s supervisors can have a big impact on the performance of your bank. Few supervisors today have had any formal training, particularly those under 50 years of age. BTI has trained and developed hundreds of bank managers in administrative, operational and branch positions.
Improving Branch Sales
Your branches hold considerable opportunities to expand relationships and generate new business…provided your entire branch staff have the competence and confidence to engage the customer in very specific ways and in very specific situations. BTI has considerable experience providing training and development to branch staff in the areas of sales, cross-selling and making out-bound phone calls to generate new business.
Building Strong Teams
The value of teamwork can never be emphasized enough. Teams operate at many different levels of effectiveness. What dynamics cause one team to struggle and another team to soar? Inspired teamwork and “teaming” involves a specific set of qualities and attributes that must be present for a team to reach the highest levels of collaboration and innovation.
Communicating with others, be they customers, colleagues, superiors, subordinates, family and friends occurs literally hundreds of times a day…every day. The ability to adapt your communication style specifically for the person your speaking for maximum effectiveness and impact is both an art and a science. BTI has trained literally thousands of bank executives and employees how to become more effective and impactful communicators.
Designing and Facilitating Bank Offsites and Board Retreats
Offsites and retreats can be an effective process for achieving a multitude of business related objectives. They can also be a big waste of time. The principals of BTI have designed and facilitated hundreds of leadership and board retreats. 80% of the success of any retreat is based on planning and the engagement of the participants before the offsite. Offsites designed and facilitated by BTI are interesting, informative, dynamic and enjoyable experiences and where meaningful “work” actually gets done.
Enhancing Your Professional Image and Presentations
Employees help differentiate their organizations through the ways they communicate and behave when interacting with coworkers and customers. Done effectively, employees are able to create a unique experience for their coworkers and customers that will set their organization apart. The results of this workshop are…
- Evaluating your current presentations skills
- Understanding your strengths and weaknesses and ways to improve
- Reducing the likelihood of “misunderstandings” with coworkers and customers
- Increased market share and competitiveness
Any time you’re interacting with a coworker or a customer, you must carefully listen to what they say, and then present your recommendations and solutions in a clear and cohesive manner.
This workshop focuses on enhancing the manner in which you present information and ideas in any type of setting.